INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is a LiFePO4 battery, and how does it differ from a Lead-Acid battery?

LiFePO4 (Lithium Iron Phosphate) is currently the safest lithium-ion technology available. Compared to Lead-Acid batteries, it is only 1/3 of the weight, offers up to 10x longer cycle life (typically 4,000–6,000 cycles), and is eco-friendly as it contains no heavy metals.

What is the service life of the battery?

Under standard charge and discharge conditions, the design life of our LiFePO4 batteries is typically 10+ years.

What brand are the battery material cells from?

We use EVE brand cells. Every cell goes through internal resistance and voltage difference tests before entering our warehouse to ensure consistent, high-grade performance.

Can these batteries be used in series or parallel?

Yes, please ensure all battery voltages are consistent before connection and consult our technical support team for guidance.

How long does the battery last?

Our batteries are rated for 4,000 deep cycles. If used daily, that’s about 10 years. After 5 years, you can still expect over 70% of the original capacity.

What’s the warranty on the battery pack?

The battery has a 5-year warranty, and the charger has a 1-year warranty. If there’s any non-human damage to internal parts during the warranty period, we’ll replace them for free and offer remote tech support.

What’s included in the battery kit?

Each kit includes the battery, charger, display screen, wiring harness, and user manual.

What is the capacity of the battery?

This Product is available in capacities of 105Ah, 150Ah, 210Ah, and 300Ah.

:What is the maximum peak current?

Can be customized according to your requirements

Do you have a lithium battery for electric forklifts?

Yes, we manufacture high-performance lithium batteries specifically designed for electric forklifts, with options ranging from 24V to 80V and 100Ah to 2000Ah capacities. Our batteries feature fast charging, 3500+ cycles, and integrated BMS for safety. Could you share your forklift model or requirements?

Do the batteries come with a charger and monitor?

This battery comes with the charger and monitor. If you only need battery pack, it's also okay. Please tell me your more requirements.

: How should I store the battery if it won't be used for a long time?

We recommend storing the battery at a 50%–80% state of charge (SoC) in a cool, dry place. It is best to perform a full charge/discharge cycle every 3 months.

Is the battery case waterproof?

Most of our products are rated IP65 waterproof (resistant to splashes and rain), but they should not be submerged in water.

Why does battery capacity drop in low temperatures?

This is a physical characteristic of lithium ions; ion activity decreases in extreme cold. Once temperatures rise, the battery performance will automatically recover.

Do the batteries come with a charger and monitor?

This battery comes with the charger and monitor. If you only need battery pack, it's also okay. Please tell me your more requirements.

Is the charger included?

Yes,it will come with the charger, display, screws and other parts and can be installed directly"

What are the specifications of the charger?

It depends on the battery capacity

Can I use a Lead-Acid charger to charge a LiFePO4 battery?

Not recommended. Lead-Acid chargers often have specific stages (like desulfation mode) that can damage lithium batteries. We recommend using a dedicated LiFePO4 charger to ensure battery health and safety.

What is the optimal temperature for charging?

The optimal charging temperature is between 0°C and 45°C (32°F to 113°F). Please note: charging standard lithium batteries below 0°C (freezing) is strictly prohibited.

How long does it take to fully charge the battery?

Charging time depends on the charger's output current (A). The formula is :

Battery Capacity (Ah)/ Charging Current (A) = Charging Time (h)

Do you offer customization?

Yes! We can customize features like heating/cooling, GPS, and Bluetooth. We also offer custom logos, case colors, and even app design.

Can you provide full specs, including dimensions and weights?

A: Sure, here is information of our standard batteries.
51.2v 105ah : 509*333*245mm (about 45kg)
73.6v 105ah: 558*333*285mm ( about 70kg)
36.4v 105ah: 433*333*245mm ( about 38kg)

If you need others, please let me know. I would check the exact weight in working time.

What brand of BMS is used?

We mainly use JBD and UDAN.Customized BMS is also available."

What about after -sale service?

We will offer you 5 year guarantee. If there are any problems , please inform us,we will offer you positive solutions."